Capability: Research and Experience Design

Restive partnered with Australia’s largest fuel and convenience retailer to deliver a post-acquisition systems migration spanning 1,000+ stores - with zero downtime, unified platforms, and a scalable foundation for future growth.
Through in-depth research, we defined an e-commerce strategy and delivered a new end-to-end website experience, leading to an elevated digital experience and a dramatic uplift in revenue.
Together, we didn’t just deliver projects - we helped build the foundations for long-term digital leadership.
Together, we didn’t just deliver projects - we helped build the foundations for long-term digital leadership.
By designing and delivering a centralised rebates and finance platform, Restive streamlined workflows, improved accuracy, and helped unlock millions in additional margin for the business.
By combining accessibility, design systems, CRO, and loyalty innovation, Restive helped the group transform its digital performance and position itself as an omnichannel leader in the Australian market.